Policies

Welcome to Trading Floor. By accessing this website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. General

These terms govern your use of the Trading Floor website and the purchase of products offered through it. Trading Floor reserves the right to update these terms at any time. Continued use of the site after changes constitutes acceptance of the revised terms.

2. Orders & Payment

All orders are subject to availability. Prices are displayed in the currency indicated on the website and include applicable taxes unless otherwise stated. Payment is processed securely at the time of purchase. We reserve the right to cancel or refuse any order at our discretion, in which case a full refund will be issued.

3. Pre-Orders

Pre-order items are subject to estimated delivery timelines. Trading Floor will make reasonable efforts to fulfil pre-orders within the stated timeframe. If significant delays occur, you will be notified and given the option to cancel for a full refund.

4. Intellectual Property

All content on this website, including but not limited to images, text, logos, and game designs, is the property of Trading Floor and is protected by applicable intellectual property laws. Reproduction or distribution without written permission is prohibited.

5. Limitation of Liability

Trading Floor shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products. Our total liability is limited to the amount paid for the product in question.

6. Governing Law

These terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Trading Floor is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our website.

1. Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, and shipping address when placing an order or joining the waiting list. We also collect non-personal data such as browser type, IP address, and pages visited for analytical purposes.

2. How We Use Your Information

Your personal information is used to process and fulfil orders, communicate order updates and shipping notifications, respond to enquiries and provide customer support, and improve our website and services. We do not sell, trade, or rent your personal information to third parties.

3. Payment Security

Payment processing is handled by our third-party payment provider. We do not store your credit card or banking details on our servers. All payment transactions are encrypted and processed securely.

4. Cookies

This website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies in your browser settings, though some features may not function properly.

5. Third-Party Services

We may share your information with trusted third-party service providers (such as payment processors and shipping carriers) solely for the purpose of fulfilling your order. These parties are obligated to keep your information confidential.

6. Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details provided on our website.

We want you to be completely satisfied with your Trading Floor purchase. If you are not happy with your order, please review our returns policy below.

1. Eligibility

Returns are accepted within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required for all returns.

2. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your item. Include photos of the damage and your order number. We will arrange a replacement or full refund at no additional cost to you.

3. Return Process

To initiate a return, please contact us with your order number and reason for the return. Once approved, we will provide return shipping instructions. Items must be securely packaged to prevent damage during transit.

4. Refunds

Refunds will be processed to the original payment method within 7–14 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Non-Returnable Items

Items that have been opened, used, or are missing components cannot be returned. Pre-order cancellations are handled separately — see our Terms & Conditions for details.

Trading Floor is committed to delivering your order safely and efficiently. Please review our shipping policy for details on delivery timelines and costs.

1. Shipping Regions

We currently ship within South Africa. International shipping may be available for select regions — please contact us for availability and rates.

2. Delivery Timelines

Standard delivery within South Africa typically takes 3–7 business days after dispatch. Delivery times may vary depending on your location and courier availability. Pre-order items will be shipped according to the estimated timeline provided at the time of purchase.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. Free shipping promotions may be offered from time to time and will be clearly indicated on the website.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery.

5. Failed Deliveries

If a delivery attempt fails due to an incorrect address or the recipient being unavailable, the courier may reattempt delivery or hold the package at a collection point. Additional delivery fees may apply for re-delivery. Trading Floor is not responsible for delays caused by incorrect shipping information provided by the customer.

6. Lost or Stolen Packages

If your package appears to be lost in transit, please contact us within 14 days of the expected delivery date. We will investigate with the courier and arrange a replacement or refund where appropriate.